Privacy Policy

At Claw Mart, we care about your privacy. This policy explains what information we collect, how we use it, and the choices you have when you interact with our website, promotions, and rewards/loyalty communications. This policy covers Claw Mart in Duluth, Georgia, and Claw Mart Palm Beach in West Palm Beach, Florida, including their SMS messaging programs.

1. Information We Collect

1.1 Information you provide
We may collect information you choose to share with us, such as your name, phone number, email address, and messages you submit through our forms, promotions, loyalty sign-ups, or support requests.

1.2 Information collected automatically
When you visit our website, we may collect basic usage data such as device type, browser type, approximate location (city/state), pages viewed, and general interaction data. This helps us understand site performance and improve the experience.

2. How We Use Your Information

• Respond to questions and customer support requests
• Provide updates about promotions, events, prizes, and rewards (only if you opt in)
• Improve our website content, performance, and user experience
• Maintain the safety and integrity of our systems and prevent abuse

3. Cookies & Tracking

We may use cookies or similar technologies to help our site function, measure traffic, and understand what content is most useful. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

4. Text Messages & Email (Opt-In)

When you expressly opt in to a Claw Mart or Claw Mart Palm Beach SMS program, you agree to receive the types of text messages described at signup from the location and program identified there. Depending on your selections, these may include promotional offers, events, prize and loyalty/rewards updates, or informational messages related to your requests. Messages may be sent using automated technology. Message frequency varies. Message and data rates may apply.

SMS consent is voluntary and is not a condition of purchase. Providing your phone number or agreeing to this Privacy Policy alone does not enroll you in marketing texts. Consent for one location or program does not automatically enroll you in another location's messaging program. Email marketing preferences are managed separately.

To stop SMS messages: reply STOP to the sending number at any time. You may receive a final confirmation of your opt-out, after which no further messages will be sent from that program unless you opt in again.

For SMS help: reply HELP or contact the applicable location listed in Section 12 below. For Claw Mart Palm Beach, email [email protected] or call (561) 365-6306.

To stop marketing emails: use the unsubscribe link in the email.

5. Mobile Information & SMS Consent Privacy

We do not sell, rent, or disclose mobile phone numbers or other mobile information to third parties or affiliates for their marketing or promotional use. Text-message enrollment records and consent are not provided to other businesses or locations to build their marketing lists.

Access by vendors that operate our text-messaging service is limited to what they need to deliver and support that service on our behalf. They are not authorized to use mobile information or SMS consent for their own marketing. Any other information-sharing described in this policy excludes SMS opt-in records and consent.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system can be guaranteed 100% secure, but we work to reduce risk and protect your data.

8. Third-Party Links

Our website may include links to third-party services (for example: social media platforms). Their privacy practices may differ from ours, so we encourage you to review their policies.

9. Children’s Privacy

Our website and marketing are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps.

10. Your Rights & Choices

• Request access to, correction of, or deletion of your personal information (where applicable)
• Opt out of marketing messages (SMS STOP / email unsubscribe)
• Control cookies via your browser settings

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and the “Effective Date” will be revised.

12. Contact Us

For privacy questions, requests, or SMS support, contact the applicable location:

Claw Mart — Duluth, Georgia
Email: [email protected]
Phone: (678) 404-7788
Address: 1630 Pleasant Hill Road, Suite 135-A, Duluth, GA 30096

Claw Mart Palm Beach — West Palm Beach, Florida
Email: [email protected]
Phone: (561) 365-6306
Address: 4611 Okeechobee Blvd, STE 113, West Palm Beach, FL 33417